All prices & vat - Del & Col Extra

February 2012 Copyright WH

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WE HIRE - FAQ's

Q.   Is there a charge for delivery / collection ?

A.   The rates for delivery and collection vary with distance. You will be quoted when you place your reservation. We do endeavour to keep our charges as low as possible - more often than not cheaper than a taxi fare.

Q.  What methods of payment do you accept ?

A.  We ask customers to pay in advance by credit or debit card. We also encourage all regular customers to open a trade account where you are invoiced monthly. To set up a trade account call us and we will advise you further.

Q.  What is my responsibility for the return of the equipment ?

A.  All equipment remains on hire until returned to WE HIRE. Should you require collection please telephone to ensure we take it OFF-HIRE'. You must obtain an off hire number to terminate your hire. The security of all equipment remains your responsibility until returned or collected by us. It is the customers responsibility to insure the hired equipment.

Q.  Do I get charged if the equipment is damaged or missing ?

A.  We do have to charge for damaged or missing equipment. Please ensure that equipment is secured when not in use and protected from vandalism or loss.

Q.  Do I need identification to hire from you ?

A.  Yes, we request two forms of identity prior to the start of the hire. A bank or credit card together with a driving licence showing your current address are ideal. Feel free to call us if you need clarification.

Q.  How should I reserve my equipment ?

A.  Either call us and arrange your delivery / collection date over the phone, email us, or come into our depot to speak to an assistant in person.

Q.  Do you repair equipment ?

A.  Yes we do. Have a look at our repairs page on the website.

Q.  Can customers obtain training in the use of the hired equipment ?

A.  Our staff can provide training in the use of the equipment. Customers must, however, ensure that the operator of the equipment is competent.

Q.  If the period of hire is longer than expected what should the customer do ?

A.  The customer should advise WE HIRE as soon as possible. Thereafter an additional invoice will be raised and the payment will be taken using the customer's credit/ debit card. The same procedure applies when the equipment is lost or damaged.

Q.  What happens if the customer has an accident while using equipment from

WE HIRE ?

A.  The customer shall indemnify WE HIRE in respect to all claims by any person(s) whatsoever for injuries to persons or property caused by or in connection with or arising out of the use of the equipment other than by proven negligence by personnel supplied by WE HIRE.

Q.  What happens if the equipment fails to work ?

A.  Customers should either return the equipment or contact WE HIRE and request a service call. They should not attempt to repair the equipment themselves.